Privacy Policy
This Privacy Policy explains how qurelion.com, operated by QURELION, LLC, collects, uses, protects, stores, and shares personal information when customers browse our website, create or place an order, make a payment, request support, submit a return or refund request, or otherwise interact with our services.
1. Information We Collect
We may collect personal information that customers provide directly to us, including name, billing address, shipping address, email address, telephone number, order details, customer service messages, return information, and other details reasonably necessary to provide our services.
We may also collect limited technical information automatically when the website is used.
This may include IP address, browser type, device type, operating system, referring pages, approximate location derived from technical information, website activity, session information, and security-related logs.
2. How We Use Personal Information
Personal information is used only for legitimate business purposes connected with operating qurelion.com.
These purposes may include processing orders, arranging worldwide delivery, providing order tracking, confirming payments, handling returns and refunds, responding to customer questions, preventing fraud, maintaining website security, and complying with applicable legal obligations.
We may also use relevant information to improve website functionality and customer service.
3. Order and Shipping Information
When an order is placed, we collect information necessary to prepare, process, and deliver the order.
This may include the customer's name, delivery address, billing address, contact information, purchased items, shipping method, tracking number, delivery status, and related fulfillment records.
Shipping information may be shared with logistics providers, postal services, customs authorities, or delivery partners where reasonably necessary to complete worldwide delivery.
4. Payment Information
Payments on qurelion.com may be processed through Stripe and PayPal.
Depending on the payment method selected during checkout, Stripe, PayPal, card networks, banks, or supported digital wallet providers may process payment-related information directly.
We do not directly store complete payment card numbers, full card credentials, or card security codes such as CVV or CVC on our website.
We may retain limited transaction information such as payment status, transaction reference, payment provider, amount, currency, refund status, and other non-sensitive transaction records needed to operate the business and respond to payment inquiries.
5. Payment Security
We use recognized technical and organizational measures designed to help protect payment-related information.
Our payment environment may use HTTPS and SSL/TLS encryption to protect information transmitted between the customer's browser, our website, and supported payment providers.
Payment processors may also use security controls such as tokenization, PCI-DSS compliant infrastructure, 3D Secure authentication, fraud screening, transaction monitoring, and risk analysis.
Tokenization can help reduce exposure of sensitive card information by replacing payment credentials with a non-sensitive token used to process the transaction.
6. Website and Data Security
We take reasonable steps to protect personal information against unauthorized access, accidental loss, misuse, disclosure, alteration, or destruction.
Security measures may include encrypted HTTPS connections, SSL/TLS transmission protection, restricted administrative access, account authentication, software updates, security monitoring, controlled access permissions, server-level protections, and regular review of website access.
Access to customer information is limited to authorized personnel or service providers who require the information for legitimate operational purposes.
7. Stripe and PayPal
Stripe and PayPal act as independent payment service providers for transactions processed through their respective systems.
When a customer selects one of these payment methods, certain information may be transmitted directly to the relevant payment provider so that the payment can be authorized, processed, authenticated, or reviewed.
Stripe and PayPal may process personal information according to their own privacy policies, security requirements, and regulatory obligations.
8. Fraud Prevention and Transaction Review
We may use transaction, device, order, delivery, and account information to help identify fraudulent activity, suspicious payments, unauthorized transactions, or misuse of our services.
Stripe, PayPal, card issuers, and other payment providers may also conduct automated or manual fraud and risk assessments before approving a payment.
In certain cases, a transaction may be delayed, rejected, or reviewed when unusual payment activity is detected.
9. Payment Disputes and Chargebacks
If a payment dispute, chargeback, or payment provider review is opened, we may use and provide relevant records to Stripe, PayPal, card networks, banks, or other authorized payment providers involved in reviewing the transaction.
These records may include order confirmation, payment confirmation, customer correspondence, shipping information, tracking records, delivery confirmation, return requests, refund records, and other information reasonably connected to the disputed transaction.
Such information is used only where reasonably necessary to explain the transaction, verify fulfillment, respond to a dispute, prevent fraud, or comply with applicable law.
10. Returns and Refund Information
When a customer requests a return or refund, we may collect the order number, return reason, product information, photographs, correspondence, return tracking information, and refund records.
If a customer reports a damaged, incorrect, or missing item within the applicable 48-hour reporting period, photographs or supporting information submitted to us may be retained as part of the order service record.
Approved refunds are processed according to our Return & Refund Policy and are normally returned to the original payment method within the stated processing period.
11. Cookies and Similar Technologies
qurelion.com may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart sessions, improve security, understand website performance, and support checkout.
Some cookies may be necessary for essential website functions and therefore may operate without optional consent where legally permitted.
Other non-essential cookies may be subject to consent requirements depending on the customer's location and applicable privacy law.
12. Service Providers
We may share limited personal information with service providers that assist us in operating the website and fulfilling customer orders.
These providers may include payment processors, shipping carriers, hosting providers, security providers, email service providers, analytics providers, customer support tools, and technical service providers.
We seek to provide only the information reasonably necessary for each provider to perform its relevant service.
13. International Data Transfers
Because we provide worldwide shipping and use third-party technology and payment services, personal information may in some circumstances be processed in a country different from the customer's country of residence.
Where applicable, we seek to use appropriate safeguards for international transfers and work with service providers that maintain suitable privacy and security protections.
14. Data Retention
Personal information associated with customer accounts, orders, payments, shipping, returns, refunds, and customer service communications is generally retained for no longer than 1 year from the date it is no longer reasonably required for the relevant business purpose.
Information may be deleted or anonymized earlier when it is no longer needed.
In limited circumstances, certain information may need to be retained for longer where required by applicable law, tax or accounting obligations, fraud prevention needs, payment disputes, legal claims, or regulatory requirements.
15. GDPR and European Privacy Rights
Where the General Data Protection Regulation (GDPR) or related European privacy laws apply, individuals may have rights concerning how their personal information is processed.
Depending on the circumstances, these rights may include the right to request access to personal data, correction of inaccurate data, deletion, restriction of processing, objection to certain processing, and data portability.
Customers may also have the right to withdraw consent where processing is based on consent and may have the right to submit a complaint to an appropriate supervisory authority.
16. Legal Bases for Processing
Where GDPR applies, we may process personal information on one or more lawful bases depending on the purpose.
For example, processing may be necessary to perform a contract when we process an order, arrange delivery, accept payment, or provide a refund.
We may also process data to comply with legal obligations, protect legitimate business interests such as fraud prevention and website security, or based on consent where consent is legally required.
17. Customer Privacy Requests
Customers who wish to ask about their personal information or exercise an applicable privacy right may contact us at [email protected].
To protect customer information, we may ask for reasonable verification before responding to certain privacy requests.
We will review valid requests in accordance with applicable privacy law and may explain where a request cannot be fully completed because of legal, security, fraud prevention, transaction, or recordkeeping requirements.
18. Children's Privacy
Our website and services are intended for general commercial shopping and are not designed to knowingly collect personal information from children where parental consent would be required by applicable law.
If we become aware that personal information has been collected in circumstances that do not comply with applicable children's privacy requirements, we will take reasonable steps to review and appropriately address the information.
19. Privacy Questions and Policy Updates
If customers have questions about this Privacy Policy, payment data, account information, security practices, data retention, or privacy rights, they may contact us at [email protected].
Customers may also reach us through our Contact Us page:
We may update this Privacy Policy when necessary to reflect changes in our services, security practices, payment providers, legal requirements, or data processing practices. The current version will be published on this page.