Terms of Service
These Terms of Service govern access to and use of qurelion.com, operated by QURELION, LLC. By browsing our website, placing an order, making a payment, or using our services, customers agree to these Terms together with the policies referenced below. These Terms are intended to provide clear rules for purchases, payments, shipping, returns, privacy, and the use of our website.
1. Website and Service
qurelion.com provides an online retail service through which customers may browse products, place orders, make payments, receive order information, and contact our customer service team.
We may update, improve, modify, or discontinue particular website features where reasonably necessary for operational, technical, security, or legal reasons.
Such changes do not affect rights already acquired under completed transactions except where permitted by applicable law.
2. Eligibility and Acceptable Use
Customers using our website should have the legal capacity required to enter into a purchase transaction under the laws applicable to them.
The website should be used only for lawful shopping, communication, and account-related purposes.
Activities involving fraud, unauthorized access, interference with website security, misuse of payment systems, or unlawful use of our services are not permitted.
3. Product Information
We make reasonable efforts to present product descriptions, images, specifications, availability, and other information accurately.
Because products are displayed through different devices and screens, minor variations in color, texture, scale, or visual appearance may occur.
For textile products, reasonable variations in material, finish, texture, or production may also occur where these variations do not materially change the nature of the item.
4. Orders and Order Acceptance
Submission of an order represents a request to purchase the selected products. An order is normally accepted after the required payment has been successfully authorized or completed and the order has entered our processing system.
We may contact a customer if additional information is reasonably required to verify an order, payment, shipping address, or suspected transaction issue.
If we are unable to accept or fulfill an order, any payment already collected for the affected order will be handled appropriately according to the applicable payment method and our published policies.
5. Prices and Transaction Currency
All transactions on qurelion.com are processed in EUR as the transaction currency.
Product prices, shipping charges, taxes, and other applicable amounts will be shown during the checkout process before the customer completes payment.
If a customer's bank, card, or payment account uses another currency, the customer's financial institution or payment provider may apply its own exchange rate or currency conversion fee.
6. Payment Terms
Payments are handled through the payment methods made available during checkout, including supported services processed through Stripe and PayPal.
Payment authorization, payment security, failed payments, transaction reviews, disputes, and approved refund processing are governed in greater detail by our Payment Policy.
7. Payment Security
We use established payment providers and reasonable technical safeguards designed to protect transactions and customer data.
These measures may include HTTPS, SSL/TLS encryption, tokenization, PCI-DSS compliant payment processing, 3D Secure where applicable, fraud screening, and transaction monitoring.
We do not directly store complete card numbers or card security codes such as CVV/CVC on our website. Additional details are provided in our Payment Policy and Privacy Policy.
8. Shipping and Delivery
We provide worldwide shipping subject to destination availability, carrier coverage, customs requirements, and applicable restrictions.
Our current standard shipping fee, order processing period, estimated delivery period, expedited shipping arrangements, tracking procedures, customs information, and procedures for delayed or damaged shipments are set out in our Shipping Policy.
9. Delivery Information and Customer Details
Customers are responsible for providing complete and accurate order, contact, billing, and shipping information during checkout.
If an address error is discovered after an order has been submitted, customers may contact us at [email protected] and we will make reasonable efforts to assist before dispatch.
Changes cannot always be guaranteed after a shipment has entered the carrier network.
10. Returns and Refunds
Eligible returns may be requested within the return period established in our Return & Refund Policy. Products returned under a standard return should remain in a condition that does not materially affect resale.
Procedures concerning the 30-day return period, the 48-hour reporting period for damaged, incorrect, or missing items, return shipping costs, inspection, refund approval, and the 7-business-day refund processing period are explained in our Return & Refund Policy.
11. Refund Method
Approved refunds are generally returned to the original payment method used for the transaction.
Once an eligible refund has been approved, we process it within 7 business days. The customer's bank, card issuer, Stripe, PayPal, or other payment provider may require additional time before the funds appear in the customer's account.
Detailed eligibility and refund conditions remain governed by our Return & Refund Policy.
12. Privacy and Personal Information
Personal information is collected and used only for appropriate business purposes such as processing orders, arranging delivery, handling payments, providing customer support, preventing fraud, processing returns and refunds, and complying with applicable legal obligations.
Our collection, use, protection, retention, sharing, GDPR practices, payment data handling, and security measures are explained in greater detail in our Privacy Policy.
13. Intellectual Property
Unless otherwise stated, website content including text, graphics, layout, branding, visual elements, and other original material on qurelion.com is owned by, licensed to, or lawfully used by QURELION, LLC.
Website content may not be copied, reproduced, distributed, modified, republished, or commercially exploited without appropriate authorization, except where such use is permitted by applicable law.
14. Service Availability and Limitation of Liability
We make reasonable efforts to keep the website and services available, accurate, and secure, but temporary interruptions may occur because of maintenance, technical issues, network failures, payment provider outages, carrier disruptions, or circumstances outside our reasonable control.
To the fullest extent permitted by applicable law, QURELION, LLC will not be responsible for indirect, incidental, or consequential losses resulting solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability, remedies, or consumer rights that cannot legally be excluded or limited.
15. Compliance With Applicable Law
QURELION, LLC operates its services in accordance with the laws and legal requirements applicable to the country and jurisdiction in which 5701 E Hillsborough Ave, Ste 1222, Tampa, FL 33610, US is located.
Customers are also responsible for complying with any laws or regulations that apply to their use of the website or receipt of products in their own jurisdiction.
Where mandatory consumer protection, privacy, or other applicable laws provide customers with rights that cannot be waived by contract, those mandatory rights will continue to apply.
16. Governing Law, Disputes, and Court Jurisdiction
These Terms, together with transactions made through qurelion.com, are governed by the laws applicable in the country and jurisdiction where 5701 E Hillsborough Ave, Ste 1222, Tampa, FL 33610, US is located, without limiting any mandatory rights that may apply to a customer under applicable law.
If a disagreement arises regarding an order, payment, shipment, return, refund, privacy matter, or use of our services, customers may first contact us at [email protected] so that we have an opportunity to review the matter and seek a reasonable resolution.
If a dispute cannot be resolved through customer service or another mutually available resolution process, the dispute may be submitted to the competent courts having jurisdiction over the location of 5701 E Hillsborough Ave, Ste 1222, Tampa, FL 33610, US.
Where court proceedings are required, the dispute will be determined by the competent court in accordance with applicable law. This provision does not remove any mandatory right a consumer may have to bring a claim before another court where such a right is provided by applicable law.
17. Changes to These Terms and Contact
We may update these Terms from time to time to reflect changes in our services, payment arrangements, shipping procedures, legal requirements, security practices, or related policies.
The current version will be published on qurelion.com. Changes will not be applied retroactively in a way that unlawfully reduces rights already acquired under an existing transaction.
Questions regarding these Terms, an order, payment, shipping, return, refund, or privacy matter may be sent to [email protected].