Shipping Policy
Welcome to qurelion.com, operated by QURELION, LLC. We aim to provide clear and reliable worldwide shipping services for every order. This Shipping Policy explains our order processing time, global shipping charges, estimated delivery times, expedited shipping options, tracking information, customs responsibilities, and procedures for shipping-related issues.
1. Order Processing Time
All orders are normally processed within 1–4 business days after successful payment confirmation.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Processing time includes order verification, product preparation, packaging, and shipment arrangements. Processing time is separate from the shipping transit time.
2. Worldwide Shipping
We provide worldwide shipping to supported delivery addresses.
Shipping availability may depend on the destination, carrier coverage, local regulations, customs restrictions, and transportation conditions.
Certain remote areas, islands, military addresses, or locations with limited carrier access may require additional delivery arrangements.
If you are unsure whether we can deliver to your location, please contact us at [email protected] before placing your order.
3. Standard Worldwide Shipping Fee
We use one standard shipping fee for regular worldwide delivery.
| Shipping Method | Shipping Area | Shipping Fee |
|---|---|---|
| Standard Shipping | Worldwide | €4.99 |
No free shipping promotion or free shipping threshold currently applies to standard worldwide delivery.
The applicable standard shipping fee will be displayed during checkout before payment is completed.
4. Standard Delivery Time
Our standard worldwide shipping service generally takes approximately 30 days after the order has been dispatched.
The actual delivery time may vary depending on the customer's shipping address, destination country or region, carrier route, customs clearance, local postal services, weather conditions, public holidays, and other transportation factors.
Some destinations may receive orders sooner than 30 days, while remote or international destinations may require additional time.
The estimated 30-day shipping period does not include the additional 1–4 business days required for order processing.
Delivery estimates are provided for reference and are not guaranteed arrival dates.
5. Expedited Shipping
Customers who require faster delivery may contact us to ask about available expedited shipping services.
Expedited shipping availability, delivery speed, and shipping charges will vary depending on the destination, delivery address, carrier availability, package size, package weight, and requested delivery service.
Therefore, expedited shipping fees are not charged at one fixed worldwide rate.
If expedited delivery is required, please contact [email protected] before placing your order or as soon as possible after placing the order.
We will provide the available expedited shipping option and applicable shipping fee based on the specific destination.
Expedited shipping requests cannot always be guaranteed once an order has already been dispatched.
6. Order Tracking
After your order has been dispatched, tracking information will be provided when tracking is available for the selected shipping service.
Tracking information may require 24–72 hours after dispatch to become active or show updated shipping information.
You can check your order status through our official order tracking page:
If your tracking information has not updated after 72 hours, please contact [email protected] and provide your order number.
7. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, local taxes, customs clearance charges, handling fees, or other charges imposed by the destination country or local authorities.
Unless specifically stated otherwise during checkout, these charges are not included in the product price or standard shipping fee.
Customers are responsible for paying any customs duties, import taxes, or other import-related charges required by their destination.
Customs clearance procedures may also affect the estimated delivery time.
If a customer refuses a package because of unpaid customs duties, taxes, or import charges, any refund will be handled according to our Return & Refund Policy and applicable law.
Where legally permitted, reasonable return transportation costs or other nonrecoverable charges may be deducted from the applicable refund.
8. Damaged, Incorrect, or Missing Items
We take reasonable care when preparing and packaging orders for shipment.
If your package arrives damaged, contains an incorrect product, or has missing items, please contact us within 48 hours of receiving your package.
Please contact [email protected] and provide:
- Your order number.
- A clear description of the issue.
- Photographs of the affected product.
- Photographs of the shipping package where applicable.
- Any relevant delivery or tracking information.
We will review the information provided and determine the appropriate resolution according to our Return & Refund Policy and applicable consumer protection laws.
9. Incorrect Addresses, Delays, and Undeliverable Packages
Customers are responsible for providing complete and accurate shipping information during checkout.
Please check the recipient name, street address, apartment or unit number, city, postal code, country, and contact details before completing your order.
If you discover an address error, contact [email protected] as soon as possible.
We will make reasonable efforts to update the shipping address before dispatch, but address changes cannot be guaranteed after an order has entered the carrier's delivery network.
Delivery delays may occur due to customs inspections, severe weather, carrier disruptions, local transportation conditions, peak shipping periods, public holidays, incorrect addresses, or other circumstances outside our reasonable control.
If a package is returned because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be shipped again.
10. Shipping Support and Related Policies
If you have questions about standard shipping, expedited delivery, tracking information, customs, delivery delays, damaged shipments, or other shipping-related matters, please contact us at [email protected].
You may also use our Contact Us page:
For information concerning eligible returns, refunds, damaged products, or returned packages, please review our Return & Refund Policy:
We may update this Shipping Policy when necessary to reflect changes in shipping services, carrier arrangements, operating procedures, or applicable legal requirements.