Return & Refund Policy

At qurelion.com, operated by QURELION, LLC, we want every
customer to feel comfortable when purchasing our textile
products. We understand that there may be occasions when
an item is not quite right or when an order arrives with
an unexpected issue. This Return & Refund Policy explains
our return period, eligibility requirements, return process,
shipping responsibilities, damaged or incorrect items,
and how approved refunds are handled.

1. 30-Day Return Period

Customers may request a return within
30 days from the date the order is delivered.

We kindly encourage customers to contact us within this
period if they would like to return an eligible item.
Return requests received after the 30-day period generally
cannot be accepted unless applicable law provides otherwise.

The 30-day period is calculated from the date shown as
delivered by the applicable shipping carrier or other
reliable delivery confirmation.

2. Return Eligibility and Product Condition

To help us process a return smoothly, returned textile
products should remain in a condition suitable for resale.

This generally means that the item should be unused,
unworn, unwashed, unaltered, and free from stains,
odors, damage, pet hair, cosmetics, or other signs
of use.

Where applicable, original tags, labels, accessories,
and packaging should remain with the product.

We understand that customers may need to carefully
inspect an item after delivery. Reasonable inspection
is acceptable as long as the product is not used in
a way that affects its condition or prevents reasonable
resale.

If a returned item shows signs of use, washing,
alteration, damage caused after delivery, or another
condition that materially affects resale, the return
may not qualify for a full refund, subject to applicable law.

3. How to Request a Return

Customers who would like to request a return may contact
us at [email protected] within the applicable
30-day return period.

To help us review the request efficiently, the message
may include:

• The order number.
• The name of the item being returned.
• The reason for the return.
• Relevant photographs if the product has a visible issue.

After reviewing the request, our customer service team
will provide the applicable return instructions and,
where necessary, the correct return address.

We recommend waiting for the return instructions before
sending the parcel so that the return can be identified
and processed correctly when it arrives.

4. Damaged, Incorrect, or Missing Items

If an order arrives damaged, contains an incorrect item,
or has missing items, please contact us within
48 hours of receiving the package.

Customers may contact [email protected] and
provide the order number together with a brief description
of the issue and clear photographs where appropriate.

Photographs of the product, outer packaging, shipping
label, or damaged area may help us review the situation
more quickly.

Once the issue has been reviewed, we will work with the
customer to provide an appropriate resolution, which may
include a replacement, refund, or another suitable remedy
depending on the circumstances and applicable law.

The 48-hour notification period helps us investigate
delivery-related problems promptly and does not limit
any mandatory rights available under applicable law.

5. Return Shipping Costs

For returns requested because of personal preference,
fit, color preference, change of mind, or another reason
not caused by an error on our part, the customer is
generally responsible for the return shipping cost.

Original standard shipping charges are generally
non-refundable unless the return results from an error
on our part or applicable law requires otherwise.

If the return is related to a damaged, defective,
incorrect, or otherwise incorrectly fulfilled item,
we will review the circumstances and provide an
appropriate solution. Where applicable, reasonable
return shipping costs may be covered or reimbursed.

For international returns, any customs charges,
taxes, or carrier fees associated with voluntarily
returning an item may remain the customer’s
responsibility unless otherwise required by law.

6. Return Inspection and Approval

Once a returned parcel is received, we will inspect
the item to confirm that it matches the approved return
request and meets the applicable return conditions.

We will review the condition of the textile product,
including whether it has been worn, washed, altered,
damaged, or otherwise handled in a way that affects
its resale condition.

If additional information is needed during the review,
our customer service team may contact the customer
using the contact details associated with the order.

Once the return is approved, the refund will be processed
using the original payment method.

7. Refund Processing

Approved refunds are issued to the
original payment method used when
placing the order.

Our website accepts payments through
Stripe and PayPal. Refunds for
eligible orders will therefore be returned through
the same payment channel originally used by the customer.

Once a refund has been approved, we will process it
within 7 business days.

After the refund has been submitted by us, the time
required for the funds to appear in the customer’s
account may vary depending on the bank, card issuer,
Stripe, PayPal, or other financial institution involved.

A refund confirmation or transaction record may be
provided where available. This helps maintain a clear
record of the refund for both the customer and the
payment provider.

We do not issue approved refunds to an unrelated
payment method, different card, or third-party account,
except where required by the relevant payment provider
or applicable law.

8. Cancellations, Disputes, and Customer Support

If a customer has a concern regarding an order, return,
refund, or payment, we encourage contacting us first
at [email protected] so that our customer
service team can review the matter and provide assistance.

We maintain order records, payment confirmation,
shipping information, tracking details, customer
communications, return records, and refund information
where applicable. These records may be used to help
resolve questions relating to an order or payment.

Refunds processed through Stripe or PayPal are handled
through the original transaction whenever possible so
that payment and refund records remain consistent.

If a payment dispute or chargeback is opened, we may
provide relevant transaction, fulfillment, delivery,
return, refund, and customer communication records to
the payment provider for review.

Nothing in this policy is intended to restrict any
non-waivable consumer rights or remedies provided
under applicable law.

For additional assistance regarding a return or refund,
customers may contact us at [email protected]
or visit our Contact Us page.

Contact Us